Enexis Netbeheer, part of the Enexis Group, is a Dutch network operator that plays a crucial role in energy distribution across the Netherlands. The company employs approximately 5,000 people and manages over 5.2 million customer connections as of 2021. In their pursuit of operational excellence, Enexis relies on innovative solutions to enhance efficiency and deliver excellent customer service. Peter den Boer, the Process Specialist and Team Manager, spearheaded the project to overcome existing challenges.
Challenges
Before implementing the new software solutions, Enexis experienced multiple challenges. Standard functionalities were not supported, leading to significant pain points related to OCR quality and XML capabilities. These inefficiencies necessitated a new approach to streamline their processes.
Solution
The implementation of Routty and Tungsten’s Process Director has significantly benefited Enexis. The OCR level has substantially increased, allowing for more accurate data capture. The analytics feature in AP Essentials enables the extraction of valuable insights from invoice processing. Additionally, enhanced information transfer from KAE to Process Director has facilitated better reporting, thereby improving overall operational efficiency.
The software solution delivers a high processing rate and has a good analytics module.
Results
Enexis chose Dynatos due to their prior positive experiences with Process Director and the exceptional service provided. The decision was based on Dynatos’ ability to meet key criteria such as OCR quality, XML capabilities, and overall level of automation. Their comprehensive explanation of the package’s features further reinforced this choice.
20% less time
spent on manual invoice verification
We had a good explanation of the package’s features offered by Dynatos and are very satisfied with their service.
