Support
We’ve designed our support possibilities to meet your business requirements and needs.
Service disruptions happen daily in businesses, often resulting in lost time, reputation, and not satisfied customers. To minimize these disruptions’ negative impact, a combination of people, processes, and technology is needed to restore services quickly and get back to business.
Tailored support
We offer excellent first-, second-, or third-line-based support for your business with optional Service Level Agreements. Our support offering is customizable to your business requirements and budget.
Standard support services aims to diagnose and resolve unexpected behavior, disturbances, or malfunctions of the software programs covered by the service agreement.
Our Service Desk Web Portal is powerfully simple and includes self-service functions. Users can make requests, view articles, log incidents, interact through live feeds or chat, and search the knowledge base through a user-friendly website.
For our customers, the Service Desk is also the single point of contact to gain information of our consultants’ extensive know-how and experience. Our Service Desk is staffed with experienced consultants with functional and technical knowledge. Our trained Support Engineers will handle requests immediately or escalate incidents to Product Experts in our organization.
Standard Service Agreement highlights
- Access to the Dynatos Service Desk and Service Web Portal;
- Standard service window from 9:00 until 17:00;
- First come, first served basis;
- Incident management service;
- Change management service.
Our dedicated support team can handle your challenges and provide a professional Service Desk.
Are you looking for help or support right now?
Contact us for immediate support. If you are an existing Dynatos customer, please log your question or issue directly in our customer portal to ensure our team is aware of your current situation.
Submit your request
Get in touch through our customer portal, and we will get back to you soon.